Spare parts, returns and support
Need to identify a spare part, replace a device or resolve a problem after delivery? GEDO remains your contact.
Identify a spare part
We supply spare parts for the ranges offered. Provide the complete balancer reference, serial number if available and the part required. A nameplate photo and a marked exploded diagram help identification.
Describe a support request
Include the order or invoice number, reference, symptoms and operating conditions. Add useful photos. Before any intervention, consult the instructions and safety requirements applicable to the device.
Arrange a return
Contact GEDO before shipping equipment to obtain the appropriate procedure and receiving address. Warranty requests, commercial returns and repairs are different situations; the applicable conditions are reviewed with your case.
Factory options and replacements
A factory option is not a part that can freely be fitted to an existing device. Options B, B1, F and other relevant equipment must be selected when ordering a balancer prepared to receive them.